Q: What happens if I place an order with a mixture of in-stock items and pre-order items on the same invoice?
A: If you place an online order for items that are in-stock & items that have not yet released (pre-order items), we will hold your entire order until all items are in stock.
OOTB Loyalty Points
Q: Why am I not receiving loyalty points?
A: In order to collect OOTB Loyalty Points you must first create an account and ensure you are logged in when making a purchase. If you use guest checkout you will not be able to accumulate points.
Q: How often do you ship out group break hits?
A: We ship out group break hits twice a week through Canada Post regular mail, if you would like tracking & insurance on your package please contact us [email protected] for a quote.
Q:Do you ship to the United States
A:Yes. We will ship all eligible products to the United States as long as the product does not have an cross border restrictions.
Q:What is the Shipping cost to the United States
A:Shipping cost to the United States is $24.95. this provides you with tracking and insurance for up to $100. We are not responsible for any Duty, Customs or Taxes required on Import.