Covid-19: Our physical retail store is temporarily closed - Online orders shipped daily - $5 Shipping in Canada

FAQ

FAQ

Pre-Orders

Q: What happens if I place an order with a mixture of in-stock items and pre-order items on the same invoice?

A: If you place an online order for items that are in-stock & items that have not yet released (pre-order items), we will hold your entire order until all items are in stock.

OOTB Loyalty Points

Q: Why am I not receiving loyalty points?

A: In order to collect OOTB Loyalty Points you must first create an account and ensure you are logged in when making a purchase. If you use guest checkout you will not be able to accumulate points.

Group Breaks

Q: How often do you ship out group break hits?

A: We ship out group break hits twice a week through Canada Post regular mail, if you would like tracking & insurance on your package please contact us [email protected] for a quote.

Shipping:

Q:Do you ship to the United States

A:Yes. We will ship all eligible products to the United States as long as the product does not have an cross border restrictions.

Q:What is the Shipping cost to the United States

A:Shipping cost to the United States is $24.95. this provides you with tracking and insurance for up to $100. We are not responsible for any Duty, Customs or Taxes required on Import.